Support

Need help with Upheld? Email us at hello@upheld.me and we'll get back to you, usually within two business days.

To help us help you faster, include the kind of phone you use and a short description of what happened.

Common questions

How do I log whether a service happened?
From Home, tap Log today's services and mark each one Happened, Partly, or Didn't. You can also tap the microphone and just say what happened; Upheld will suggest the entries for you to confirm.

Are my voice memos private?
Yes. Recordings are saved with your entries in private storage and are only visible to you and people you've invited. Speech is turned into text on your phone.

How do I share records with an advocate?
Go to Team, find or invite your advocate, and send a request. They can't see anything until you do.

Does Upheld send anything to my child's school?
No. Upheld never contacts your school. You decide what to share and send it yourself, for example by exporting your service record as a PDF.

How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Upheld.

How do I delete my account?
See how to delete your account.

I'm an advocate

You can sign up as an advocate in the app. Profiles are reviewed before they appear to families, usually within two business days. Questions about your listing? Email hello@upheld.me.